FAQ's
1️⃣ Do you offer free shipping?
Yes! We offer FREE shipping across Saudi Arabia and the UAE — no minimum spend required. Just shop and enjoy effortless delivery.
2️⃣ What is the estimated delivery time?
We aim to deliver your order within 1–4 business days, depending on your location.
✅ Fast, reliable, and right on time.
3️⃣ Is Cash on Delivery (COD) available?
Absolutely. COD is available throughout KSA and UAE — because convenience should show up at your door, too.
4️⃣ Can I return or exchange an item?
Yes! You have 7 days from the delivery date to request a return or exchange.
Just make sure the item is unused and in its original packaging.
🔄 See our full [Return & Refund Policy] for more details.
5️⃣ How can I track my order?
Once your order ships, we’ll send you a tracking number via email or SMS so you can follow your delivery in real time.
6️⃣ What if I receive a damaged or incorrect item?
No worries — we’ve got you covered.
If your item arrives damaged, defective, or incorrect, contact us right away.
We’ll arrange a free replacement or issue a full refund, based on your preference.
7️⃣ Do you ship internationally?
Not yet.
We currently deliver only within the UAE and Saudi Arabia.
🌍 But stay tuned — international shipping is coming soon!
8️⃣ How can I contact customer support?
We’re always here to help.
📩 Email: emaratimartofficial@gmail.com
Or use the contact form on our website — we respond quickly!
9️⃣ Are your products authentic and high-quality?
Yes — 100% genuine.
We only offer authentic, high-quality products from trusted suppliers.
✨ Quality is our promise.
🔟 Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to help.
Please email us as soon as possible at 📧 emaratimartofficial@gmail.com and we’ll try to accommodate your request.
📍 Serving: United Arab Emirates & Saudi Arabia
💬 Need more help? Reach out anytime — we’re here for you.